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How to Complain or make Representation.
Complaining to the Adjudicator.
Statutory Declarations
Miscellaneous
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The Appeals Process
With their Notice of Rejection of Representations, the Local Authority
must send you a Notice of Appeal form.
You may either pay the charge or you must use this form to make
your appeal within 28 days.
When the Adjudicators receive your Notice of Appeal, they will
make some basic checks, and, if everything is in order, it will
be registered as a formal appeal.
• You will be sent formal acknowledgement that your appeal
has been received and registered. If you have asked for a postal
decision, you will be notified of the week in which your appeal
is due to be decided.
• The council will be notified that an appeal has been lodged
and will be given 21 days to submit their evidence to the Adjudicator.
At the same time they must submit a copy of this evidence to you,
as the appellant.
• If you have asked for a personal appeal, the adjudicator’s
staff will schedule it for the next appropriate hearing at the
venue of your choice and will give you at least 21 days’
notice of the precise date, time and venue location.
Postal Hearings
As the term implies, in a postal appeal, the Adjudicator will
consider the appeal based solely on the written evidence you and
the council have supplied. A written decision will be sent to
both parties, normally within a week of the case being decided.
Personal Hearings
Personal hearings normally last about 20 minutes and are held
in premises independent of the local council.
For many people, attending before an Adjudicator will be their
first experience of any court or tribunal. It is natural for you
to feel nervous at the prospect.
However, in our experience, personal appeals are relatively informal
in nature. Those attending are normally just the Adjudicator,
the appellant and the council representative. You will have the
opportunity to put your case to the Adjudicator and to answer
any questions he or she puts to you. Although you are not required
to give their evidence under oath, all parties are reminded of
their duty to tell the truth at all times.
You may choose to take a relative or supporter with you to the
hearing. Witnesses may also attend. Due to the informality of
the proceedings, legal representation is seldom necessary.
At the end of the hearing, the Adjudicator will almost always
give his or her decision. This decision is confirmed in writing
to you, and the council, normally within seven days.
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