How to complain about the fees
you have been charged.
If you want to complain about the amount of fees that have been
charged by the bailiff, there is very little point is simply writing
a letter to request a refund as the company will attempt to justify
their charges by saying that they are entitled to charge levy
fees, attendance to remove fees etc. In addition, although Regulations
provide that you must be given an itemised receipt, this very
rarely happens.
For this reason, before considering
a complaint or legal action etc, you will need to request a detailed
breakdown of all the fees and charges that have been made to your
account….and the reason why those charges were made. This
particular request is referred to as a Subject Access Request (S.7) which is pursuant to Section 7 of the Data Protection Act
1998, and which by law the bailiff
company must comply with. (Many people may be familiar with this
letter if they have tried to re-claim bank charges).
In our Downloads area we have a section
entitled: Subject Access Request where
you will see that we have provided a draft letter
that can be adapted to suit your own particular circumstances,
together with a reminder letter if the company has not correctly
complied with your request. You will see that in our Subject
Access Request letter, we also ask for details of the Bailiff’s
certificate, and the Court where his certificate was obtained.
If you have either an itemised bill, or have received a response
to your Subject Access Request, you will need to be able to compare
the charges made with those fees legally allowed by the relevant
Statutory Regulations.
Again, in our Downloads section under Bailiff Fees, you will
find that we have provided copies of the up to date scale of fees
that the bailiff can legally charge when collecting the following debts:
• Council Tax
• Business Rates
• Road Traffic Debts
• Transport for London (TfL) Congestion Charging
• High Court Enforcement
• Child Support Agency
• Customs & Excise
• Distress for Rent
• Magistrates Court Fines (Drakes Group, Phillips & Swift)
• Magistrates Clamping Orders
• and more:
|
