Complaining to the Bailiff’s
Professional Associations ACEA
Contrary to popular belief, ACEA (The Association of Civil Enforcement
Agencies) is neither government owned or answerable to the government.
They were formed to represent the employers of certificated bailiffs and other enforcement staff in promoting
higher standards in the civil enforcement business. Recently,
this changed, in that membership is now also available to any
practicing bailiff or enforcement officer. The majority of bailiff
companies are members of ACEA, with all members agreeing to cooperate
to provide an independent complaints procedure.
ACEA can only deal with a complaint if the bailiff company is
a member. You will find a
full list of members on their web site. They do
not accept complaints over the telephone. A Complaints
Form can be downloaded from their website. Alternatively, you may write to:
The Association of Civil Enforcement Agencies
513,Bradford Road
Batley
West Yorkshire
WF17 8LL
Tel: 01924 350090 or fax: 01924 474441
e-mail: dir-gen@acea.org.uk
Web: www.acea.org.uk
ESA (Enforcement Services Association)
This company was formed in 1906, and was previously called the
Certificated Bailiff’s Association. Information on the Enforcement
Services Associations' (ESA) complaints procedure can be obtained
by writing to:-
The Executive Director
Enforcement Services Association
Park House10 Park Street
Bristol BS1 5HX
Tel: 0117 907 4771or
fax: 0117 915 4521
e-mail: enquiries@ensas.org.uk
Web: www.ensas.org.uk
The Complaints procedure is much the same as ACEA, full details,
to include a list of their members, can also be found on their website.
The High Court Enforcement Officers Association.
Complaints will only be considered once the enforcement process
has been concluded. In other word; the Association will not
intervene if the writ is still being enforced against you. You
can complain about a High Court Enforcement Officer by telephoning
or writing to:
• the firm the Enforcement Officer works for; or
• the High Court Enforcement Officers Association which
are responsible for promoting higher standards within the profession.
The contact details are:
The Chairman. Complaints Committee
High Court Enforcement Officers Association
Park View House
24/26 Broadway
NorthWalsall
West Midlands
WS1 2AJ
Tel: 01922 720 777
Fax: 01922 647 222
website: www.hceoa.org.uk
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